Position: Citrix Technical Account Executive Job Description: The Citrix Technical Account Executive (TAM) is a vital role focused on fostering strong, strategic relationships with customers and partners. This position shifts customer interactions from merely reactive support to a proactive partnership that drives value and success. As the primary technical advisor, you will champion the adoption and utilization of Citrix Solutions, ensuring they are aligned with business objectives and customer outcomes. Collaborating closely with Sales teams, you will enhance customer satisfaction, retention, and account growth. What You'll Be Doing
- Act as the main technical contact for selected Arrow ECS end customers.
- Manage a diverse portfolio of 10-15 customer accounts, each varying in complexity and strategic importance.
- Establish and nurture trusted relationships with technical leaders, sales executives, and presales solution architects.
- Lead proactive customer engagement calls on a regular basis, including in-depth quarterly strategic reviews.
- Drive the adoption and effective use of solutions that are aligned with assigned business goals.
- Craft and implement tailored technical adoption plans to accelerate customers' time-to-value.
- Identify and address technical challenges or risks proactively.
- Support initiatives to enable partners through workshops and technical briefings.
- Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams for seamless execution.
- Oversee and guide the Proof of Concept (POC) / Proof of Value (POV) processes as necessary.
- Coordinate Executive Briefings with Citrix for strategic customers to share product roadmaps. Engage customers through structured agendas which include:
- Product updates with critical insights.
- Review environment changes and customer initiatives.
- Monitor and prioritize open support tickets.
- Discuss upcoming projects and identify any associated risks, including potential renewal risks.
- Provide updates from Citrix/Partners and manage escalations.
- Gather and track customer satisfaction metrics. What We're Looking For
- 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
- Hands-on experience with Citrix technologies or related platforms.
- Abundant experience collaborating with channel partners, internal sales and pre-sales teams, distributors, enterprise clients, and professional services.
- Outstanding presentation and communication skills with stakeholders.
- A proven ability to thrive in global, collaborative environments.
- A proactive and accountable individual who excels at building relationships within accounts. Work Arrangement: For candidates in Colorado: Hybrid work model requiring in-office presence on Tuesday, Wednesday, and Thursday; remote work on Monday and Friday. For candidates in other states: Fully Remote with potential travel to an Arrow office as needed by leadership. What's In It For You At Arrow, we recognize the significance of financial rewards and comprehensive benefits in creating an ideal job. We offer competitive compensation packages along with a robust benefits program.
- Medical, Dental, and Vision Insurance
- 401k with Matching Contributions
- Short-Term and Long-Term Disability Insurance
- Health Savings Account (HSA) and Health Reimbursement Account (HRA) Options
- Generous Paid Time Off, including sick leave, holidays, and vacation
- Tuition Reimbursement for continued education
- Opportunities for professional growth and development
- Discounted RTD Passes with a convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Options for a busy lifestyle
- 24/7/365 On-site Gym and Lockers free for all employees
- Bike Racks available
- And more! #LI-EK1 Annual Hiring Range/Hourly Rate: $138,900.00 - $170,000.00 OTE Compensation offers may vary based on geographic location, work experience, education, and skill level. The pay ratio between base salary and target incentive will be finalized at offer. Location: US-CO-Denver, Colorado (Panorama Arrow Building) Remote employees may be required to attend an Arrow office for work-related purposes as needed. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, or disability status. (Arrow EEO/AAP policy) All Arrow job postings are for existing vacancies. This requisition is expected to remain open for a minimum of five days, though it may be open longer. We encourage prompt applications.