Global Industrial is an industry leader providing industrial equipment, supplies, and business products to organizations across North America. The Accounts Receivable Specialist manages assigned accounts, conducts collection activities, resolves payment discrepancies, and maintains account records to reduce delinquency and support the Accounts Receivable Department. Responsibilities
- Expected outbound call volume of 35 to 55 per day
- Reduce aging bucket 61+ to below 10%
- Interacts with client Accounts Payable Department regarding status of payments in a fast goal oriented collections department
- Identifies areas of concern and provides effective problem resolution and suggestions regarding customer account status
- Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- High volume customer calls, account adjustments, small balance write off
- Accountable for reducing delinquency for assigned accounts
- Tracks progress of accounts and updates via company data base for weekly aging report
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Hours 8:00AM to 5:00PM MF Skills
- 2Years minimum collection experience
- Previous experience in customer interaction
- Strong attention to detail, goal oriented
- Strong problem resolution and reasoning abilities
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
- This position requires regular in-office attendance as an essential function of the job
- Experience with Excel a plus
- Accounts Payable knowledge/experience a plus
- French bilingual an asset, but not mandatory Company Overview
- We can supply that. It’s more than just our slogan. More than our mantra. It’s our state of mind. It was founded in 1949, and is headquartered in Port Washington, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.globalindustrial.com.