Customer Service Representative (Bilingual – Spanish/English)

AMWINS Specialty Auto – Customer Service Representative (CSR)

Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.

Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

Service non-standard auto policies including endorsements, cancellations, and renewals

Support agents and insureds with policy, coverage, and billing inquiries

Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)

Collaborate with underwriting and producers to resolve issues efficiently

Customer service, administrative, or insurance experience (1–3 years preferred)

Interest in or experience with personal auto or non-standard auto insurance

Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)

Strong communication, organization, and multitasking skills

Ability to work effectively in a high-volume setting call center

Experience with Texas, Florida, or Oklahoma auto insurance a plus

Required: Bilingual (English/Spanish)

The Amwins Advantage: Benefits & Perks

Medical, Dental, Vision available your first day of employment

Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees

Mental health support including:

Virtual therapy

Digital coaching

24/7 EAP counseling

Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program

Health Savings Account with company contributions

Health Care FSA, Dependent Care FSA, and Commuter Benefits

Voluntary coverage options:

Accident

Retiree medical benefits available for Medicare-eligible retirees

401(k) with company match

Generous Paid Time Off and Company Holiday Schedule

Collaborative, continuing education focused work environment

Career advancement opportunities