Senior Field Service Engineer – Advanced Manufacturing Equipment

Field-Based, U.S. | Midwest preferred

U.S. Technical Hub: Lombard, Illinois

Approximately 50–80% across North America

Employment: Full-time, non-exempt

About pro-beam

pro-beam is a global leader in electron beam technology, developing highly specialized equipment and manufacturing solutions for demanding industrial applications. For more than 50 years, pro-beam technology has been used across industries including aerospace, defense, automotive, energy, and advanced manufacturing.

The U.S. operation in Lombard, Illinois serves as a technical hub for service, commissioning, training, customer support, and manufacturing activities across North America.

As pro-beam continues to expand its U.S. technical capabilities, we are looking for an experienced Senior Field Service Engineer who can take ownership of complex industrial machinery in the field—from installation and commissioning through troubleshooting, repair, and ongoing service.

Direct electron beam experience is not required. We are particularly interested in experienced Field Service Engineers coming from adjacent technologies such as industrial laser equipment, CNC/machine tools, additive manufacturing, semiconductor equipment, industrial automation, or other sophisticated capital machinery.

Extensive training on pro-beam's electron beam technology will be provided, including training with our technical teams in Germany.

This is a hands-on machinery service role . You will work directly on complex industrial equipment at customer sites and at pro-beam's U.S. technical facility in Lombard.

You will:

Install, commission, test, and service complex industrial machinery

Troubleshoot equipment failures across electrical, mechanical, controls, motion, and process-related components

Diagnose issues involving PLCs, HMIs, drives, motors, sensors, safety circuits, communication networks, and machine peripherals

Perform hands-on mechanical troubleshooting, adjustment, repair, and component replacement

Perform preventive maintenance, system upgrades, and equipment modifications

Independently work through complex machine failures and determine appropriate corrective actions

Collaborate with engineering and technical specialists in Germany when additional support is required

Document service activities, technical findings, repairs, and recommendations

Train customers and provide technical guidance to other service personnel

Support equipment, service, and customer projects at the Lombard facility as needed

Participate in technical training in Germany and develop expertise in electron beam, vacuum, and high-voltage technology

We are looking for someone who has spent significant time working directly on complex industrial machinery and is comfortable being the person responsible for getting equipment running again at a customer site.

This is not a software engineering or PLC programming position. Controls experience is valuable, but the role requires someone who can troubleshoot the machine as a whole—including its electrical and mechanical components.

A strong candidate will bring:

Several years of hands-on field service, commissioning, installation, or industrial equipment experience

Strong electrical and mechanical troubleshooting capabilities

Experience independently diagnosing complex machine failures

Experience installing and/or commissioning sophisticated industrial machinery

Ability to read electrical schematics, mechanical drawings, and technical documentation

Working knowledge of PLC-controlled machinery; Siemens/TIA Portal experience is particularly valuable

Experience with drives, motors, sensors, motion systems, industrial communication networks, and machine safety systems

Strong mechanical aptitude and willingness to perform hands-on repair work

Confidence working directly with customers in demanding service situations

Ability to troubleshoot independently while knowing when technical escalation is appropriate

Willingness to travel approximately 50–80% throughout North America

Ability and willingness to travel internationally for technical training, particularly to Germany

Valid driver's license

You do not need previous electron beam experience to be successful in this position.

We are particularly interested in Field Service Engineers with hands-on experience servicing or commissioning:

Industrial laser cutting, welding, or processing equipment

CNC and multi-axis machine tools

Additive manufacturing equipment

Semiconductor manufacturing equipment

Complex automated production machinery

Motion-controlled industrial equipment

Vacuum-based equipment

Other sophisticated industrial capital equipment

Experience with vacuum technology, high voltage, beam technology, or electron beam equipment is a plus, but not required.

pro-beam's U.S. technical hub is located in Lombard, Illinois , and this position will periodically support work and training at the Lombard facility in addition to customer travel.

Candidates based in Illinois or elsewhere in the Midwest are strongly preferred due to proximity to the Lombard facility, but relocation to Illinois is not required. We are open to highly qualified candidates elsewhere in the U.S. who can accommodate the travel and Lombard-based requirements of the role.

Electron beam technology can be learned.

What we are looking for first is an experienced Field Service Engineer who can arrive at a customer site, approach a complex machine methodically, understand how its electrical, mechanical, controls, and motion components work together, isolate the cause of a failure, and take ownership of getting the equipment operational again.

If you have built your career servicing sophisticated industrial machinery and are interested in applying that experience to a highly specialized technology, we'd like to hear from you.

What pro-beam Offers

Competitive hourly compensation based on experience

Overtime eligibility

Extensive technical training, including training in Germany

Opportunity to develop expertise in specialized electron beam technology

Significant independence and technical responsibility

International collaboration with engineering and technical teams

Opportunity to contribute to the continued development of pro-beam's U.S. service organization

Comprehensive benefits including medical, dental, vision, retirement plan, PTO, and paid holidays