IICRC takes applications on its own site.
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k) matching
Company parties
Dental insurance
Bonus based on performance
Competitive salary
Flexible schedule
Calling all first responders and ex-military looking for a career change!
Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen.
Due to the nature of this role, c andidate should reside in proximity to the North Baltimore County area to be able to respond efficiently to emergency calls in the coverage area; the position requires some on-site meetings in our Hunt Valley office.
We offer an uncapped commission plan, meaning there is no maximum on how much commission you can earn. Truly unlimited earning potential . Realistic earnings well over $100,000+
As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services.
You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.
Goal-oriented team champion: You relentlessly pursue individual goals while collaborating seamlessly with others to drive collective team success.
Action-Oriented. Driven by a strong internal initiative, you actively anticipate business needs and maintain an optimistic, solutions-focused approach during high-pressure situations.
Adaptable & Field-Tested. Brings a practical understanding of high-stakes and fast-paced environments, with experience in fields like emergency services, sales, restoration, or insurance.
Arrive quickly to fire, water, or storm-related losses to consult with impacted property owners
Conducts ongoing prospecting and proactive relationship building with local fire departments and insurance adjusters
Maintain daily readiness, including call-to-action planning and care kit preparation
Meet or exceed weekly sales activity and meeting goals
Conduct ongoing prospecting and territory research to identify new opportunities
Represent SERVPRO Team Wall professionally across all customer interactions
Complete additional responsibilities as assigned by the VP of Disaster Recovery and Emergency Response
Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings.
Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Hunt Valley, MD office will be especially important during the first few weeks, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2 Work-in Progress meetings each week - either remotely or in-person. While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy.
Base salary: $60,000-$65,000 annually
Uncapped commission plan – no earnings cap, ever
Realistic total earnings of $100,000+
401(k) with company match and 100% vesting at 6 months
Medical, dental, and vision insurance
Ongoing training and professional development
Bi-weekly car allowance
Flexible work from home options available.