EMS Department Leader

401(k) matching

Company car

Dental insurance

Health insurance

Training & development

Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Division Leader for our Emergency Service Division. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.

Conduct initial site inspections on all new losses, assessing fire, water, smoke, mold, & storm-damaged items

Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management software

Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary

Perform jobsite safety walk-throughs & hazard identification prior to deploying crews

Estimating

Own estimate writing in Xactimate & Symbility, from initial draft through carrier approval

Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols

Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal

• Schedule & dispatch crews across all active jobs & manage the pack-out & pack-in lifecycle
• Oversee the division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
• Recruit, schedule, train, & supervise temporary & permanent field labor
• On-call availability to support crews & customers for emergency contents response

Maintain accurate inventory tracking, labeling, & condition reporting in RMS & management systems

Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice

Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols

• Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
• Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
• Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
• Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators

• 3+ years in property restoration, management, or related claims/estimating roles
• Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
• Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
• Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
• Clean Background & MVR
• Ability to work nights, weekends, & overtime as needed for emergency response

• IICRC credentials are highly preferred (company sponsorship available if not yet certified)
• Prior hands-on experience writing Xactimate estimates
• Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)

Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.

• Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
• Hybrid role combining field job sites, warehouse, & remote coordination
• Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided

• Base salary $68,000-$75,000 a year, plus performance-based bonus & commission potential
• Company vehicle, fuel card, & company cell phone
• Company-sponsored certifications
• The backing of a trusted national brand with deep local roots & a team that genuinely supports one another