Business Intelligence Data Analyst

This role is part of the Business Intelligence team, a centralized function supporting the broader organization through data-driven insights and analysis. The position carries meaningful ownership and accountability, reports to the Manager of Business Intelligence, and is responsible for delivering decision-grade reporting, partnering with stakeholders on KPIs and analytical solutions, improving data quality in collaboration with Data Engineering, and leading self-service BI communications and training.

Design, develop, and maintain Power BI dashboards and data models supporting business functions

Partner with business stakeholders to gather requirements, define KPIs, and translate them into actionable reporting solutions

Ensure data accuracy and consistency by validating source data, monitoring report outputs, and documenting assumptions and definitions

Collaborate with Data Engineering to define analytical requirements and contribute to the design of optimized data models and transformation logic

Support self-service BI users through communications, collateral, and training materials

Document KPI definitions, data lineage, and reporting assumptions to support consistency and self-service analytics

Identify opportunities to automate manual reporting processes and improve refresh reliability

Experience in business intelligence, analytics, or data roles

Proficiency in SQL, including techniques such as CTEs and window functions for dataset manipulation

Familiarity with dimensional data modeling and data warehouse concepts

Proficiency in Power BI (DAX, data modeling, Power Query, and dashboard design) or other visualization tooling

Excellent ownership, problem-solving, communication, and time management skills with the ability to work independently on multiple projects

Experience collaborating across technical and business teams; ability to translate analytical findings into business insights

Experience with SMS/Text Servicing or CPaaS platforms is a plus

Experience with Payments Services is a plus

Experience working with CRM and marketing automation data sources (e.g., Salesforce, HubSpot)

Create and maintain effective working relationships with other Company employees

Ability to multi-task, prioritize, and manage time effectively

Project a professional and appropriate Company image in all dealings with clients, vendors, business partners, and visitors

Ensure security of information in all matters pertaining to company, client, and consumer information

Contribute to the professional culture within the office and the company overall

SBT was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carriervindustry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Princeton, NJ with remote teams and offices throughout the United States.

SBT is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.