PDS - Customer Service Representative (Charlotte, NC)

Customer Service Representative – Charlotte, NC

Since 2001, Piedmont Door Solutions has been a trusted name in pedestrian door and entrance solutions. We install, service, and maintain automatic doors, manual doors, and door hardware for hospitals, universities, retail stores, government buildings, and commercial facilities. Our team is built on excellent customer service, attention to detail, and meeting each client’s unique needs.

We’re hiring a Customer Service Representative for our Charlotte, NC branch. This is a phone-focused role. You’ll be the first voice our customers hear, and you’ll own the phone line, making sure every call is handled, logged in NetSuite, and routed to the right person. If you’re organized, calm under pressure, and enjoy helping people, this is a great opportunity to grow with a growing company.

Answer all incoming customer and service calls promptly and professionally

Route calls to managers and team members, including other branches as needed

Enter and update customer calls, service requests, and contact info in NetSuite

Look up customer accounts, job status, and service history to answer questions on the spot

Take detailed messages and make sure every call gets a follow-up

Return voicemails and callbacks in a timely manner

Keep call records accurate and up to date

1–2+ years of call center, receptionist, or customer service experience

Strong phone presence and customer service skills

Ability to handle a high volume of calls while staying friendly and organized

Clear verbal and written communication

Strong attention to detail and accurate data entry

Problem-solving mindset and the ability to stay calm with frustrated callers

NetSuite experience (strongly preferred)

Experience in a commercial door, construction, or field service environment

401(k) with company match

Health, dental, and vision insurance

Paid time off

Company-paid life insurance plus short- and long-term disability

Room to grow as part of the Cobalt Service Partners family

Piedmont Door Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other legally protected status.