SERVICE MANAGER

Description

Job Brief

Reports to Store Manager and supervises Service Technicians, Lube Technicians, Work Order Processor, Service Maintenance, Delivery Drivers.

Manages Service Department processes to ensure internal and external customer satisfaction

Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives

Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals

Coordinates customer clinics, field days, and related promotional events

Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

And other duties as assigned

• 3+ years' experience in a related Service Department operation
• Proficiency with Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience
• Valid Driver's License and a clean driving record

• When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
• Strong pay plan! Based on experience!
• Monthly Bonuses
• Health Medical, Dental & Vision Insurance
• Life and Disability Insurance
• 401K Retirement Savings Plan
• Paid Time Off