Lead Patient Access Representative

Description

The Lead Patient Access Representative serves as a working leader within the Patient Access team, helping to ensure exceptional patient experiences, efficient front-office operations, and strong revenue cycle support. This role performs all core Patient Access Representative functions while providing day-to-day guidance, training, quality oversight, and operational support. The Lead acts as a liaison between clinical and administrative teams, promotes service excellence, and helps ensure scheduling, registration, insurance verification, and patient financial processes are completed accurately and timely.

• Serve as a lead resource for Patient Access team members, providing day-to-day guidance, support, and training.
• Perform patient registration, appointment scheduling, insurance verification, and benefit validation.
• Monitor provider schedules and patient flow to ensure efficient operations and timely access to care.
• Assist with onboarding and training new Patient Access Representatives on processes, systems, and service expectations.
• Support point-of-service collections and educate patients regarding financial responsibilities.
• Review work queues and assigned tasks to ensure timely completion and follow-up.
• Conduct quality assurance audits, including registration accuracy, insurance verification, and sliding fee scale documentation.
• Address and resolve patient concerns with professionalism and a commitment to service excellence.
• Collaborate with clinical and administrative teams to improve workflows and enhance the patient experience.
• Assist leadership with monitoring departmental performance, identifying operational challenges, and implementing process improvements.
• Ensure compliance with organizational policies, regulatory requirements, patient privacy standards, and revenue cycle best practices.
• Act as a role model for customer service, professionalism, teamwork, and organizational values.
• Support special projects, reporting needs, and other duties as assigned to promote operational efficiency and patient satisfaction.

• High school diploma or equivalent; additional education or certification in healthcare administration preferred
• Proven experience in patient registration, front-desk operations, or healthcare administration
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Proficiency in electronic health records (EHR) systems and scheduling software
• Ability to adapt to changing schedules and handle multiple priorities efficiently
• Attention to detail and accuracy in record-keeping and transactions

Join our dynamic team committed to providing exceptional patient care and service. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.