Clinical Operations Specialist

We're Scan.com http://Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Clinical Operations Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

At Scan.com http://Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Clinical Operations Specialist, you'll be crucial to upholding the quality of information in our systems. Your primary responsibility will be to cross-reference key patient and customer data to ensure our systems are correct. You will also be expected to respond to clients on an ongoing basis.

You’ll report directly to one of our key team members, who has significant experience building out our reports and client service functions.

We're seeking a resourceful, proactive, detail-oriented, and hard-working individual who shares our passion for revolutionizing the diagnostic imaging industry.

Some of the types of things you could be getting involved in are:

• Ensuring diagnostic imaging and reports match the scheduled appointments in our database and records
• Focusing on the quality of our information and ensuring 100% accuracy in the information we send out
• Working with other departments within the company, managing requests, and giving clear, concise written updates
• Updating our clients on the status of their patient records (primarily via email, but could be phone occasionally)
• Communicating via email with our Radiology groups to complete tasks such as elevating priority on a report to a STAT or answering questions they may have related to appointment details.
• Basic troubleshooting and triaging of technical issues to route to the appropriate team for resolution.
• Responding ad hoc to key client inquiries.
• Working with sensitive data and understanding the requirements of HIPAA

THE TOP 3 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

1. Be the ‘safe pair of hands’ within our team, such that all your work is accurate and the quality of our data is high

2. Be a trusted #2 to your manager so that you are capable of completing every task asked of you

3. Attend professional development opportunities for personal and business growth

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• Strong knowledge of medical imaging procedures and workflow.
• Team player is front and center as each of us plays our part in the study management cycle.
• Attention to detail and a maniacal focus on ensuring information is correct.
• A commitment to hard work and bringing a positive outlook to work every day.
• Strong communication and interpersonal skills to collaborate effectively with clients
• Knowledge of radiology workflows and basic technical concepts
• Resilience and a willingness to continuously improve by taking critical feedback from your manager and teammates.
• Ability to comfortably navigate within MS Excel (ability to create Pivot Tables and/or conduct VLOOKUPs is a huge plus)

At Scan.com http://Scan.com, AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks.

You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at Scan.com http://Scan.com you must embody our values.

• You don't quit on hard problems. Fail fast, dust off, go again.
• You celebrate wins, then seek the next opportunity.
• You see it, you fix it. No task is beneath you, at any level.

• Talent recognizes talent. You actively bring quality hires into the business.
• You trust your colleagues to deliver.
• You open-source your knowledge. You're never a single point of failure.

• Strong opinions, weakly held. You welcome challenge and feedback.
• You get to the point: direct challenge plus an alternative solution.
• You ask “why”. Before calling something bad, understand why it exists.

• You proactively seek feedback, whatever your level.
• You invest in understanding our business: teams, customers, processes.
• You invest in your own growth and are willing to unlearn.

1. Introductory call with our Talent Partner — roughly 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager – roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs

3. ‘Scan Standard’ interview, where our panel screens for values alignment and the success factors that matter at Scan.com http://Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).

4. Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.

5. Offer!

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Here's what you can expect from us:

• $45,000 - $55,000 annual salary
• Flexible remote or hybrid work options
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team

DIVERSITY AT SCAN.COM http://Scan.com

Scan.com http://Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at people@scan.com.

We look forward to receiving your application!