Program Supervisor, Patient Services
AssistRx takes applications on its own site.
On-sitePatient SolutionsFull time
Description
AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.
A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....
The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.
- Establish, monitor, analyze and report on KPIs related to effective patient access processes and initiatives
- Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
- Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
- Coordinate and manage special projects which will frequently be cross-functional in nature
- Presents to external audiences (primarily healthcare providers and insurers)
- Education and exper