Customer Service Representative II

Providing essential customer support, the full-time Customer Service Representative II will manage inbound and outbound calls, ensuring first call resolution while working remotely from various states. Key responsibilities Deliver first call resolution and educate callers through accurate information exchange Document and follow up on customer inquiries, routing issues to the appropriate departments as necessary Maintain compliance with Personal Protected Information (PPI) requirements while handling sensitive information Required qualifications High School Diploma or GED Two years of customer service experience in related fields Proficiency in Microsoft Office Suite or equivalent software platforms Demonstrated ability to adapt communication style to diverse audiences Experience in healthcare, insurance, or claims processing industries preferred