Customer Service Ambassador
VirtualVocations takes applications on its own site.
As a critical link between the Government and healthcare plan beneficiaries, the full-time remote Front-End Customer Service Ambassador will manage sensitive health information intake, provide comprehensive benefits counseling, and handle high-volume inbound and outbound calls in a call center environment. Key responsibilities Intake sensitive health information with confidentiality and care Process TRICARE premium payments and provide benefits education to beneficiaries Maintain accurate records of customer interactions in a CRM or ticketing system Required qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred 2-3 years of customer service experience in a healthcare or medical plan environment required 1-2 years of call center experience in a high-volume environment required Experience with TRICARE programs and payment processing strongly preferred Proficiency in Microsoft Office Suite and CRM software