Client Services Representative

Providing exceptional support to clients, the full-time Client Services Representative will assist with inquiries, educate clients on products and services, and maintain positive relationships in a remote environment. Key responsibilities Deliver world-class service for client inquiries via email, phone, or chat Meet team goals for response and resolution times for client cases Educate clients on the background screening process and assist with account setup and orders Required qualifications High School Diploma or equivalent required 1 - 2 years of experience in a Client Services Department in a call center environment Working knowledge of G-Suite and Microsoft Office products Experience in Salesforce is preferred Proven ability to build and retain client relationships