Healthcare Customer Service Team Lead
VirtualVocations takes applications on its own site.
Leading a high-performing team in a remote environment, the full-time Healthcare Customer Service Team Lead will coach and motivate Customer Service Representatives while overseeing patient inquiries, billing support, and operational performance to ensure client satisfaction. Key Responsibilities Lead, coach, and motivate a team to meet productivity and quality goals Monitor daily call activity and track team metrics to implement improvement strategies Handle escalated patient concerns and ensure timely resolution of complex issues Required Qualifications High school diploma or GED required; additional education preferred 2-5 years of healthcare revenue cycle experience required 2+ years in a lead or supervisory role preferred Strong knowledge of Medicaid, Medicare, and liability claims preferred Proven experience in high-volume, multi-system environments