Associate Customer Success Manager – Scaled Team (US & LATAM Accounts) – Growth & Impact Role at careerzynith

Why careerzynith?

At careerzynith

, we are redefining how businesses connect with their customers in a world driven by AI‑powered platforms, seamless integrations, and data‑rich insights. Our mission is to empower every marketer, salesperson, and service professional to deliver real value, faster. As a global leader in the customer‑experience space, careerzynith blends cutting‑edge technology with a culture that celebrates curiosity, boldness, and continuous learning. Whether you thrive in a remote‑first environment or enjoy the energy of an office hub, you’ll find a place where your ideas matter, your growth is supported, and your impact is visible across the entire customer journey.

We are seeking an

to join our high‑performing Scaled Team serving the US and LATAM markets. In this role, you will partner with a shared install base of customers, combining one‑to‑one strategic calls with scalable outreach methods—emails, webinars, live chat, and more—to help customers unlock the full potential of careerzynith’s platform. This position is perfect for a proactive, relationship‑focused professional who loves solving problems, embracing change, and advancing their career in a fast‑paced, performance‑driven environment.

Champion the success of each customer by understanding their business objectives, usage patterns, and growth aspirations.

Conduct high‑volume, multi‑channel engagement (email, chat, phone, live webinars) to drive adoption, retention, and expansion.

Analyze account data, identify usage gaps, and craft tailored strategic recommendations that accelerate value realization on careerzynith.

Lead strategy calls, product demos, and training sessions that empower customers to become power users of the careerzynith platform.

Partner with Sales, Product, Marketing, and Engineering teams to ensure a seamless, end‑to‑end customer experience.

Contribute to a supportive, skill‑building team environment through peer feedback, knowledge sharing, and mentorship.

Serve customers across the United States and Latin America, navigating cultural nuances and time‑zone differences with professionalism.

• Monitor customer health scores and proactively intervene when risk indicators appear.
• Prepare and deliver quarterly business reviews that highlight wins, challenges, and next steps.
• Develop and execute scalable outreach campaigns that complement personalized strategy calls.
• Document success stories and case studies to inspire both internal teams and external prospects.
• Stay current on industry trends, AI advancements, and best practices in marketing, sales, and service.

• 1–3 years of experience in a Customer Success, Account Management, or other customer‑facing role, preferably within a SaaS environment.
• Proven ability to solve complex problems with curiosity, creativity, and a data‑driven mindset.
• Strong aptitude for learning new software platforms quickly; familiarity with AI‑driven tools is a plus.
• Exceptional communication skills in both English and Spanish, with the ability to teach, guide, and influence through clear conversations.
• Demonstrated track record of meeting and exceeding performance targets in a fast‑paced setting.
• Excellent organizational skills—able to juggle multiple priorities while maintaining meticulous attention to detail.
• Presentation and facilitation expertise, comfortable speaking to groups of any size, from small teams to large webinars.
• Understanding of best practices across marketing, sales, and service functions, and how they intersect on a unified platform.

• Experience working with customers in the LATAM region, including cultural fluency and bilingual communication.
• Background in AI, machine learning, or data analytics that can be leveraged to surface insights for customers.
• Previous exposure to CRM, marketing automation, or customer service software ecosystems.
• Certification or coursework in customer success methodologies (e.g., SuccessHACKER, Gainsight).
• Passion for continuous learning—participation in industry conferences, webinars, or professional networks.

Key Skills & Compe