About the role GDV BUSINESS SERVICES CO. is seeking a Customer Service Representative for a full-time position based in Navotas City, Metro Manila. This is a voice/blended account role offering the opportunity to earn up to ₱35,000 monthly. As a Customer Service Representative, you will be the first point of contact for customers, handling both inbound and outbound communications through multiple channels. This position is critical to maintaining customer satisfaction and supporting the company's commitment to delivering exceptional service standards. You will play a vital role in building lasting customer relationships whilst resolving issues efficiently and professionally. Key responsibilities
- Answer inbound calls and respond to customer enquiries with professionalism and courtesy
- Provide product and service information to customers, addressing their questions and concerns accurately
- Document all customer interactions and transactions in the company's database system
- Resolve customer complaints and issues in a timely manner, escalating complex matters when necessary
- Make outbound calls to customers for follow-ups, surveys, or promotional campaigns as required
- Meet and maintain performance targets including call handle time, customer satisfaction ratings and sales quotas
- Collaborate with team members and supervisors to improve service quality and operational efficiency
- Comply with all company policies, procedures and quality assurance standards
- Provide feedback to management on customer concerns and suggestions for service improvements What we're looking for
- High school diploma or equivalent qualification
- Proven experience in a customer service or call centre environment
- Excellent verbal and written communication skills in English
- Strong listening and problem-solving abilities
- Ability to handle customer interactions with patience and professionalism
- Proficiency in using computer systems, databases and customer relationship management (CRM) tools
- Ability to work well under pressure and meet strict performance targets
- Flexible attitude towards shift work and varying schedules
- Strong teamwork and interpersonal skills
- Attention to detail and accuracy in data entry
- Preferred experience with blended voice and digital channels (email, chat, social media) What we offer
- Competitive salary with earning potential up to ₱35,000 monthly
- Performance-based incentives and bonuses
- Comprehensive benefits package including health and wellness programmes
- Opportunities for career growth and advancement within the company
- Continuous training and professional development programmes
- Supportive and collaborative team environment
- Modern workplace facilities in Navotas City, Metro Manila About us GDV BUSINESS SERVICES CO. is a dedicated business services provider committed to delivering high-quality customer service solutions. We believe in fostering a positive and inclusive workplace culture where our employees are empowered to excel. Our mission is to provide exceptional customer experiences through skilled, motivated and supported team members. We value professionalism, integrity and continuous improvement, and we invest in the development of our workforce to ensure long-term success and employee satisfaction. Apply now If you are a motivated and customer-focused individual ready to make an impact in a dynamic call centre environment, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join GDV BUSINESS SERVICES CO. and become part of a team dedicated to delivering outstanding customer service.