CSR - Customer Service Representative

Aumtrend Ph Inc · Posted Aug 16

Aumtrend Ph Inc takes applications on its own site.

About the job

Responsibilities

Respond to customer inquiries and requests via telephone, email and chat in a timely manner
Document all inquiries, requests, resolutions, and follow-up tasks
Escalate questions and requests to appropriate departments or persons following the guidelines provided
Know the products inside out to answer customer questions
Process orders, forms, applications, and requests
Ensure customer satisfaction and provide professional customer support

Qualifications

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