Customer Service Representative

FirstBPO Business Process Outsourcing · Posted Aug 18

FirstBPO Business Process Outsourcing takes applications on its own site.

About the job

Handle customer inquiries and concerns in a professional and timely manner.
Assist customers with questions regarding products, services, orders, or account concerns.
Provide accurate information and appropriate solutions based on customer needs.
Respond to customer concerns and complaints while maintaining a positive and professional attitude.
Follow up with customers when necessary to ensure issues are properly resolved.
Maintain accurate customer records and update information in the company system.
Document customer interactions, concerns, and resolutions.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Follow company policies, procedures, and customer service standards.
Meet assigned productivity, quality, attendance, and customer satisfaction targets.
Work closely with other departments to resolve customer concerns.
Perform other customer service-related duties as assigned.

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