CarMax is seeking a Senior Manager for CAF Customer Experience (Digital Marketing) to drive omni-channel communication strategies that boost customer satisfaction, payments, loyalty and repurchase across the CAF journey. You will ensure content is consistent, engaging and compliant across letters, statements, email, text, IVR, and the CarMax Auto Finance website and app. You will lead a cross-functional team, develop journey maps, stay ahead of digital marketing trends, and deliver dashboards
About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazin…
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